Support
Get back to the shoot.
Find help for Capture Companion and Capture One workflows, connected Apple devices, account access, subscriptions, and purchases.
Help categories
Start with the part of the workflow in front of you.
Quick Start
Install the applications, allow permissions, create a Set, and establish the first connection.
Open guide →PAIRMac + iOS Pairing
Request access from the iPhone or iPad on the trusted local network, then approve it on the Mac. Apple Watch uses its paired iPhone's approved connection, with no separate Watch approval.
Open guide →CAMCamera Connection
Review camera assignment, cable health, Capture One status, and the selected session.
Open guide →SIGNINSign In & Missing Access
Refresh your account entitlement, check the signed-in email, and resolve missing Mac or Suite access.
Open guide →RESTORERestore Purchases
Restore an Apple purchase, confirm the Apple Account used to subscribe, and refresh access in Capture Companion.
Open guide →UPGRADEMac-to-Suite Upgrade
Review included platforms and move from Mac-only access to the full Suite when account billing opens.
Open guide →STRIPEStripe Billing
Manage a direct subscription, renewal, payment method, cancellation, or plan change from Account & Subscription.
Open guide →APPLEApple Billing
Manage an Apple-billed subscription through Apple and restore purchases from the application.
Open guide →Contact support
Send the details that help reproduce the issue.
For application issues, include the device, operating-system version, Capture Companion version, Capture One version, camera model, and the last step that worked. For account issues, include the subscription provider and the email used to subscribe—never send full payment-card details. Responses normally arrive within 24–48 hours.
Support@CaptureCompanion.app →